Customer Service

Vegetarian World Foods is not only committed to bringing the best food available to your doorsteps, we are also committed to provide a great experience in your online shopping with us. With that in mind, we have created this page to answer all your queries about us.

New to us? Register an account with us here: Register – VegetarianWorldFoods and start earning VegePoints

About Vegetarian World Foods

• What is the History
• How can I contact Vegetarian World Foods and where is it located?
• What are the operating hours of the warehouse
  • Mon – Fri : 8am to 5pm
  • Sat: 8am to 12pm
  • We are closed on Sun and public holidays
  • Walk-In Services is halt/suspended during Covid-19 for safe distancing reasons

About Ordering

To serve you better, you can find the various categories on the top menu as well as the bar on the left. You could also search for your preferred item on the Search bar on the top right corner.

To view all products, you may click on “All Vegetarian Products产品“on the top menu or the left bar. You will then view all products on top, which you have a choice of 12, 16 or 32 items per page. Below the page are products sorted according to main categories. You can also choose to click on “See all” to view all products in that category.

Walk-In Services Halt

Due to the current Covid-19 situation, Walk-In Services are temporary halt. All valued customers are encouraged to make make your purchases online and select either FREE Self-pick up or delivery services. For Self-Pick up, do avoid 11.30am to 1.30pm lunch time. Simply call us 1 day in advance before coming by to collect your priced purchase. 

By protecting ourselves, we are doing our humble part to protect you as well. Because we serve island-wide customers, we take responsibilities in our services to you. Seeking your kind understanding. 

Placing Orders

To order, simply click on the logo basket below the product’s picture (beside the price). Alternatively, click on the picture, you will see the details of the product and choose the quantity and “Add to Cart”.

Once you have finished shopping, simply click on shopping cart on the top right-hand corner of the page and you will be directed to cart page.

Walk-In Service [Temporary Halt]

Please call before visiting to ensure that store man is around to pick your goods 🙂 . Kindly avoid 11.30am to 1.30pm lunch break. As we do not have show-room facilities, orders will be made via an Ipad on our warehouse. Upon a successful payment, you can collect them items after our storeman has prepared them for you. We would encourage customers to shop at the comfort of their home, and select “Self Pick Up” for a more efficient experience. 

Rewards & VegePoints – as simple as 1-2-3

Vegepoints can be allocated to you only when you sign up. You get to accumulate a 7 Vegepoints the moment you sign up with us as our registered customer.

You get to redeem your points with min. $60 purchase, and every 20 Vegepoints = $1 discount.

So how do you earn the Vegepoints?

Every $12 purchase will earn you 3 Vegepoints (that’s why it’s 1-2-3)

You get to earn Vegepoints when

1. You share an item on Facebook = 3 Vegepoints
2. You like an item on our page = 1 Vegepoint
3. Do a product review = 1 Vegepoint
4. Refer a friend and your friend made the first purchase = 5 Vegepoints (and 1 Vegepoint when your friend signs up)
5. Purchase $200 and above and you get additional 10 Vegepoints when you first become our Premium Customer